Mastering Customer Relationship Management (CRM)
Empower Your Business with Superior Customer Insights
We provide “CRM” courses for students who want to learn the basic computer concept. our courses cover all the aspects and help the students to attain mastery in basic computing. Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Key Benefits:
- Develop expertise in CRM tools and techniques.
- Learn to analyze and utilize customer data effectively.
- Improve customer satisfaction and loyalty.
- Enhance sales and marketing strategies.
- Gain practical experience through hands-on projects.
Course Curriculum:
Module 1: Introduction to CRM
- Understanding CRM and its importance.
- Overview of CRM software and tools.
Module 2: Customer Data Management
- Techniques for collecting and analyzing customer data.
- Utilizing data to improve customer interactions.
Module 3: CRM Strategies and Best Practices
- Developing effective CRM strategies.
- Case studies of successful CRM implementations.
Module 4: Hands-On Projects
- Real-world CRM scenarios and projects.
- Practical application of CRM concepts.
Course Duration:
- 16 weeks (3 sessions per week)
- Total of 4 Months Course